Responsible Gaming Policy

At Betteka Responsible Gaming Our top priority

Gaming is for fun, not stress. Betteka always wants you to play with a healthy mindset and set your own limits. Use our responsible gaming tools to stay protected while enjoying the experience.

18+
Age Restriction
24/7
Support
5+
Protection Tools
100%
Voluntary Limits
Safe gaming
Mental Well-being

Our Responsible gaming tools

Responsible gaming tools provided by Betteka

Setting a deposit limit

Set your own maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is in place, it cannot be exceeded, keeping your finances secure.

Session Time Limit

Decide in advance how long you want to play. Once your set time is up, Betteka will automatically alert you and encourage you to take a break.

Cooldown break

Take a temporary break of anywhere from 24 hours to 30 days. During this time, you won't be able to log in or place bets. Clear your head, then come back when you're ready.

Self-Exclusion

If you feel you're losing control over your gaming, choose a self-exclusion period of 6 months to 5 years. During this time, your account will be completely inaccessible under any circumstances.

Gaming history review

View your full betting and deposit history at any time. Analyze your own patterns to understand where you are spending the most time and money.

Professional support

If you notice any signs of gaming addiction, Betteka's specialist support team can help connect you with a professional counselor. You are not alone.

What responsible gaming means

Betteka believes gaming should be a source of pure enjoyment — not frustration, stress, or financial harm. Responsible gaming means knowing your limits and playing consciously, in a way that stays within your control.

Online gaming is growing rapidly in Bangladesh, with millions of people turning to platforms like Betteka every day for entertainment. But it isn't always easy to keep things in check. Some players find themselves spending more time or money than they intended. That's exactly why Betteka has a Responsible Gaming program in place.

The core principle of this policy is: Gaming is entertainment, not a source of income. If you find yourself playing to recover lost money or using funds meant for bills, stop immediately and seek help.

Betteka's responsible gaming program is developed in line with the guidelines set by the international Responsible Gambling Council (RGC).

We want you to come to the platform with a smile and leave feeling satisfied — never stressed or financially strained. That's why Betteka encourages every user to make use of our responsible gaming tools.

Warning signs of gaming addiction

Gaming addiction often develops gradually — sometimes without you even noticing. Stay alert to the warning signs below.

Overspending Your Budget

You're spending household money or dipping into savings to fund your gaming.

Chasing Losses

You keep playing after a loss in an attempt to recover the money.

Disrupted sleep and routine

You're gaming instead of sleeping and finding it hard to focus on daily responsibilities.

Relationship Strain

You are hiding your gaming from family or friends, or lying about it.

Mood Changes

You feel restless, irritable, or low when you are unable to play.

Escalating bet amounts

You find yourself placing increasingly larger bets just to feel the same excitement as before.

If you notice two or more of the signs above in yourself, contact Betteka support immediately or activate a cooldown break.
Self-assessment

Answer the following questions honestly. If you answer "yes" to more than 3 of them, seriously consider using our responsible gaming tools.

1
Do you set a fixed daily budget for gaming and stick to it?
2
Do you ever feel a sudden urge to start playing right away, even when you had no plans to?
3
Have you ever cut back on essential household expenses in any given month to spend more on gaming?
4
After a loss, have you played again the same day to try to win that money back?
5
Have you hidden the amount you spend on gaming from family or friends?
6
Do you feel moody, restless, or preoccupied with gaming when you are not able to play?
7
Is gaming having a negative impact on your work, studies, or family relationships?
Please Note: These questions are not a diagnostic tool — they are purely for self-awareness. If you have concerns, please seek professional advice.
How to Set Your Limits

At Betteka, you are in full control of your own gaming limits. Head to the "Responsible Gaming" section in your account settings to activate the features below.

Limit Type Options Time to take effect
Deposit limit Daily / Weekly / Monthly Instant
Loss Limit Daily / Weekly / Monthly Instant
Bet Limit Maximum amount per bet Instant
Session Time Limit 30 Minutes – 8 Hours Instant
Cooldown break 24 Hours – 30 Days Instant
Reality Check Notifications every 30 / 60 / 90 minutes Instant

Requests to increase a limit will take 7 days to take effect, while reducing a limit applies immediately. This rule is there to keep you protected.

1
Go to Settings

Log in to your account and click on the "Responsible Gaming" tab.

2
Choose a Limit

Select the type of limit you want and enter the amount.

3
Confirm

Complete the confirmation step. The limit will take effect immediately.

Self-Exclusion Process

Self-exclusion is the most effective protective measure when you feel gaming is getting hard to control. Once activated, your Betteka account will be completely inaccessible for the chosen period.

  • Self-exclusion periods: 6 months, 1 year, 2 years, 3 years, 5 years, or permanent.
  • Takes effect immediately upon activation and cannot be cancelled before the period ends.
  • No promotional emails or marketing communications will be sent during your self-exclusion period.
  • To reactivate your account after the exclusion period ends, please contact the support team.
  • For permanent self-exclusion, the account is closed for good.
Do not attempt to open a new account while self-exclusion is active. This violates our Responsible Gaming policy and both accounts will be closed.

To activate self-exclusion, contact support or apply directly through the "Responsible Gaming" section in your account settings. Our team will complete the process within 24 hours.

Parental Controls & Child Protection

Betteka strictly prohibits anyone under the age of 18 from using the platform. Age verification is mandatory during registration, and additional ID may be requested in cases of doubt.

If you have children or teenagers at home, keep your gaming account secure and out of their reach. Follow the steps below:

  • Use a strong password for your Betteka account and never share it with anyone.
  • Install parental control software on your computer or mobile device.
  • Don't save payment details in your browser.
  • Always log out after each session.
  • Talk to your children about responsible gaming.
For parents: If you suspect your child is using a Betteka account, contact us immediately at [email protected]. We will investigate and take the necessary action.

Several free parental control tools are available in Bangladesh to help manage internet access. You can activate them through your device settings or with help from a trusted IT professional.

Help & Contact

Betteka's support team is always here to help with any gaming-related concerns. Reach out to us through any of the channels below.

Email support
Response Within 48 Hours
Live Chat
24/7 Support Available
Get instant support

Remember, asking for help isn't a sign of weakness — it takes courage. Betteka's support team will listen to your concerns in complete confidence and help you find a way forward.

Your mental wellbeing is our top priority. Feel free to reach out to us anytime for guidance on responsible gaming.

Responsible Gaming Frequently Asked Questions

Answers to the Most Frequently Asked Questions

Yes, your account balance remains completely safe while self-exclusion is active. The account is locked, but your funds are never at risk. You can withdraw them once the period ends or by contacting support.

Reducing a limit takes effect immediately. However, requests to increase a limit take 7 days to apply. This policy helps protect you from placing impulsive bets.

A cooldown break is a temporary pause — ranging from 24 hours to 30 days. Your account reactivates automatically once the period ends. Self-exclusion is longer-term — from 6 months up to permanent. Ending a self-exclusion requires assistance from our support team.

Yes, Betteka's support team can connect you with a professional counsellor. There are also mental health organisations in Bangladesh that specialise in gaming addiction. Email us at [email protected] and we'll point you in the right direction.

When Reality Check is active, a pop-up will appear every 30, 60, or 90 minutes showing how long you've been playing and how much BDT you've spent. It's a regular reminder to take a break when you need one.
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Gaming at Betteka is about more than winning — it's about staying safe and having a healthy experience. Register today and enjoy peace of mind with our responsible gaming features.

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