Betteka's Privacy Policy – Your Data, Our Responsibility

Welcome to Betteka. This Privacy Policy ("Policy") explains in detail what personal information we collect when you use the Betteka platform, how that information is used, and the measures we take to keep your data secure.

By using our services through the Betteka website, mobile app, or any other channel, you are considered to have read and accepted this Privacy Policy. We place the utmost value on your trust and are always committed to protecting your information.

Betteka collects certain personal information in order to provide our services. We only collect what is strictly necessary to deliver those services.

Information collected directly from you:

• Full name, date of birth, and gender
• Email address & mobile number
• Residential address and country
• National ID or passport number (for KYC verification)
• Payment method details (bKash/Nagad/Rocket account number)
• Account preferences & settings

Automatically collected information:

• IP address & device information
• Browser Type & Operating System
• Time spent on the platform and page visit data
• Gaming History & Betting Patterns
• Transaction History

Betteka uses your personal information only for specific, legitimate purposes. In accordance with our Privacy Policy, we use your data for the following reasons:

Betteka never sells your data to third parties for advertising purposes. Our Privacy Policy places the highest priority on protecting your information.

Betteka does not, as a matter of policy, share your personal information with third parties. However, there are limited circumstances where sharing data may be unavoidable.

• Payment Processors: Payment gateways such as bKash, Nagad, or Rocket receive limited data to complete transactions.
• KYC Partner: Licensed third-party providers may be engaged to assist with identity verification.
• Legal authorities: Data may be disclosed in accordance with a court order or government directive.
• Security Researchers: Relevant information may be shared with authorities to prevent fraud and money laundering.
• Business Successor: In the event of any merger or acquisition involving Betteka, you will be notified in advance.

Betteka uses cookies and similar tracking technologies to improve your experience on the platform. As outlined in our Privacy Policy, we are fully transparent about how cookies are used.

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Performance Cookies: Used to monitor website speed and performance. Only anonymous data is collected.
• Functionality Cookies: Used to remember your language preference and theme settings.
• Analytics Cookies: Used to understand which pages are most visited. You can turn this off at any time.

You can delete or block cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some Betteka features.

Betteka retains your data only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements.

• All personal information is retained for the duration your account remains active.
• Following account closure, certain data may be retained for up to 5 years as required by law.
• Financial transaction records are retained for up to 7 years in accordance with regulatory guidelines.
• KYC documents are retained for 5 years after account closure.
• Gaming history is retained for as long as the account remains active.

Betteka applies industry-leading security technology to protect your personal data. Data protection is a core pillar of our Privacy Policy.

• 256-Bit SSL Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Staff training: All staff receive regular training on privacy and data protection.
• Data Backup: Regular backups are stored in a secure location.

In the event of a data breach, Betteka will notify the relevant authorities and affected users within 72 hours, as required by law.

Under Betteka's Privacy Policy, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.

Betteka strictly does not provide services to anyone under 18. In line with our Privacy Policy, we do not knowingly collect any personal information from minors.

• Age verification is mandatory during registration.
• If a user is identified as being under 18, their account will be immediately closed.
• Any data found to belong to a minor will be deleted immediately.
• Parents can report suspicious accounts to us directly.

Betteka reserves the right to update this Privacy Policy at any time. When significant changes are made, we will notify you through the following means:

• Notice will be sent to your registered email address.
• An update notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will reflect any changes.
• For significant changes, 30 days' notice will be given before the new policy takes effect.

Continued use of Betteka after any changes will be considered acceptance of the updated Privacy Policy.

For any questions, complaints, or requests regarding the Privacy Policy, please contact Betteka's Data Protection team.